We care about your private information and at M H Woodland we take your privacy seriously.

Our privacy policy covers identifiable personal information that we gather when we take an order from you.

The information we collect may include name, address, telephone number email address and a delivery address.

We do not share or sell your information to any 3rd party and only those involved in the processing of your order will need access to the information.

The information you provide when you place an order is not kept any longer than is necessary and destroyed in a responsible manner.

Privacy policy has been updated in line with the new GDPR legislation which comes into force on 25th May 2018.

*Is the wood seasoned?

Not fully as this can take years! Our wood has gone through drying stages before it is shipped out. Wood will continue to hold some residual moisture for some time. For this reason we provide wood care information with all our shipments. If these are followed, you should have years of enjoyment from your products.

M H Woodland cannot be held responsible for products that have not been cared for in the way advised.

*Will my wood slice go mouldy?

Possibly, if not stored correctly. It is best to treat these slices as living objects for a year or so. It will continue to lose moisture after delivery so if you can store the slice on its edge in a cool, dry area until using. Once you receive your slice it should be immediately taken out of its packaging and not stored in a box or bag. If your wood slice begins to discolour and look too natural for you DO NOT try and wash it. It is best to rub with sandpaper to remove any colouring.

*Can I have a slice with no cracks/checking?

We love wood slices because of their natural appearance, please do not be put off by the natural occurrence of cracks as it adds to the charm and does not affect stability. The majority of slices have no minor cracks but as wood is a natural product that retains moisture this can happen over time. Please read the Wood Care Instructions that come with your products.

*How do I prevent my slice cracking in the future?

Refunds or exchanges are not available for slices that have developed cracks. Please be aware of this before ordering.  These cracks naturally occur in some slices despite all efforts to prevent.  These cracks will appear as the moisture naturally evaporates.  To avoid this occurrence we advise sanding your slice and oiling as you wood a wooden worktop.  Danish oil or Other forms of worktop/chopping board oil works brilliantly.  It is worth considering placing your order as close as possible to use if you wish to avoid having cracks in the slice for a special occasion.

*I am using my wood slice for presenting food, do I need a sealed slice?

Not necessarily. We always advise to use a board under your cake for easy moving around if nothing else. Some of our customers have used danish oil or wood worktop oil to feed their wood slice which is also food safe.

*How quick can I have a product delivered?

For items in stock we usually ship within 3-5 days. Bespoke items that need to be built take a little longer 5-7 days. We can offer fast shipping if required…contact us directly for costs.

*Do you burn on names and dates?

Yes we do! We use a Pyrography Kit to personalise items…contact us for more information of what you are looking for.

* Are the slices level?

All our slices are cut with a chainsaw by eye so no guarantee of 100% level but it will be close! If you chose to have an item planed and sanded it will be level. Contact us for more details.

*What size do I need?

We would recommend you chat to your cake decorator to ask what size board your cake will sit on and then choose a slice that is a good 3-4″ wider. We like the look of a 3-4″ deep slice under a cake – the height of another tier!

*Can I pick my own size?

You are very welcome to get in touch with a custom request; if the tree will allow us we can help you.

*Is the wood sustainable?

Yes! We have over 35 years experience in working in and managing woodlands. We planted over 100 new trees this year. The majority of our wood is sourced from our own ancient woodland in West Wales.